0830 BRT // 0730 EDT Master Packager – Master Packager Blueprints: From “I Don’t Know” to “Aha” in Seconds
We thought automatic application packaging was impossible. We changed our mind. In the age of AI, it is easy to imagine a future where application packaging is done by an AI agent. Is that possible right now? Can it be trusted? We are betting on a workflow where packagers stay in control – and get more done, much faster, with higher quality. Join this session to learn more about our vision to make application packaging easy and affordable with Master Packager Blueprints.
0850 BRT // 0750 EDT Adam Gell – Beyond CMTrace: Building a Modern Troubleshooting Tool for Endpoint Engineers
Endpoint troubleshooting still depends heavily on logs, but many of the tools we use to investigate them were designed for a very different era of device management. In this session, Adam Gell introduces CMTrace Open, an open-source, cross-platform log viewer built for modern Intune and Configuration Manager troubleshooting. We’ll look at why the project was created, how it handles real-time log analysis, searching, filtering, and CMTrace-compatible highlighting, and how it is evolving toward deeper endpoint evidence and troubleshooting workflows. The session will include live demonstrations and a look behind the scenes at building a modern administrative tool with Rust, React, and AI-assisted development.
0940 BRT // 0840 EDT LoginVSI – Unlocking AVD Hybrid: How Hydra Connects Cloud and On-Prem
AVD Hybrid extends Azure Virtual Desktop beyond Azure, giving teams the flexibility to run AVD across cloud and on-prem infrastructure, including Hyper-V and VMware vSphere. But how do you bring these environments together and manage them effectively? A practical look at how Hydra helps simplify AVD Hybrid management. We’ll explore where AVD Hybrid fits, how Hydra connects cloud and on-prem environments through a unified management experience, and what teams should know when getting started.
1000 BRT // 0900 EDT Ben Splittgerber – Identity to Access: FIDO2 and Smartcards in a Hybrid Zero Trust Enterprise
Going password less takes more than one credential. This session walks through how we provision users and equip them with phishing-resistant authentication — a FIDO2 key for everyday logon and a Smart Card for stronger, policy-driven access — all within a Zero Trust approach to hybrid work. We’ll also cover how non-persistent virtual desktops and app packaging support that Zero Trust foundation, keeping the endpoint clean and consistent for every user.
1050 BRT // 0950 EDT ControlUp – ControlUp AI for faster MTTR
This session will show how ControlUp’s AI-driven automation helps IT teams reduce Mean Time to Resolution by detecting issues early, identifying root causes faster, and triggering IT-controlled automation. We’ll demonstrate how the right remediation actions can happen automatically, before problems escalate. The result is faster resolution, less manual intervention, and a smoother user experience.
1110 BRT // 1010 EDT Jeff Riechers – Better Visibility in your Citrix Sessions
How to utilize the built-in tools available in the Citrix product line, together with open-source visualization solutions, to gain deeper insight into end-user session performance. We’ll showcase Director, UberAgent, Always-On Tracing, and Grafana, and demonstrate how these tools can work together to identify performance issues, improve troubleshooting, and provide a clearer picture of the user experience.
1200 BRT // 1100 EDT Parallels – Parallels RAS 22.0: Discover what’s new and what it can do for you
During this session, we’ll show you what we’ve been working on, demonstrate some of the new features, and answer your questions. We’ll cover client device posture checks, which help verify device security and compliance before granting access, as well as Direct File Access via SMB, allowing users to access existing file shares directly through the Parallels RAS User Portal. We’ll also explore AVD Hybrid, combining the Microsoft AVD experience with desktops and data hosted on your own infrastructure. Finally, we’ll discuss Session Recording and Playback, an experimental feature introduced in version 22.0.
1220 BRT // 1120 EDT Dominiek Verham & Dieter Kempeneers – Demystifying AVD and Windows 365 Networking, Azure Private Link, RDP Shortpath, and MHN Explained
In this session, we demystify the networking options behind Azure Virtual Desktop and Windows 365. We break down how traffic flows work in real world deployments and explain when and why to use Azure Private Link, RDP Shortpath (over managed and unmanaged networks), and Microsoft Hosted Network (with or without VPN). Through practical examples and field experience, you will learn the impact of each option on performance, security, and connectivity. And while we are at it, let’s include a nice bonus on Entra Private Access! Expect clear explanations, common pitfalls, and guidance to help you choose the right networking model for your environment with confidence.
1310 BRT // 1210 EDT Nerdio – Trapped in the Cloud? Rescue your workspace with Nerdio
Moving to the cloud was supposed to make life easier, yet many IT teams end up with unpredictable costs, capacity limits, and a legacy VDI estate nobody dares to touch. Tony and Eric show how Nerdio fixes that, with AutoScale cutting waste, Global host pools spreading capacity across Azure regions, and Nerdio Compass mapping your existing environment before you migrate. Less guessing, more control, straight from one console.
1330 BRT // 1230 EDT eG Innovations – Chasing Ghosts: Why “It’s Slow Sometimes” Is the Hardest Citrix Ticket to Solve
Intermittent Citrix performance problems are some of the hardest issues to troubleshoot—by the time IT investigates, the problem may already be gone. In this session, Wendy from eG Innovations will explore how to move beyond point-in-time troubleshooting and uncover the root cause behind those frustrating “Citrix was slow earlier” complaints. We’ll look at how continuous, end-to-end monitoring can correlate the user experience with logon performance, session latency, applications, VDAs, profiles, infrastructure, and other dependencies to identify what was actually happening when the slowdown occurred. A live eG Enterprise demo will show how Citrix monitoring, historical analytics, and synthetic logon simulation can help IT proactively detect intermittent problems, recreate the user experience, and troubleshoot issues before—or even without—a user opening a ticket.
1350 BRT // 1250 EDT Trond Eirik Haavarstein – Personal AI for End User Computing — live demos
Built a ~45 min demo deck for senior enterprise EUC leaders: personal AI agents side-by-side, connector vs MCP vs API, live Lokka / Trade / Intune / Grok Build demos, real personal + business cost cuts, screenshot-driven troubleshooting, then resources and Q&A. Aimed at people running large End User Computing estates worldwide — not marketing tooling.
1500 BRT // 1400 EDT Patrick Coble – AI: The Good, the Bad, and the Ugly
Whether your company has AI officially or not, it’s still being used without any controls. Each AI Model has its strengths and weaknesses when it comes to security and so many other areas. This is a practical look at where AI stands overall, with the Good, the Bad, and the ugly. We’ll also look at what organizations can do today to reduce risk, improve governance, and make smarter decisions about where AI belongs in the business.